Information We Collect
We gather information in order to improve your experience as a customer. The information we collect includes:
Personal information
When you create an account, place an order, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment info (processed through a secure, trusted payment processing gateway)
Non-personal information
We may also collect:
- Browser type, device and operating system
- IP address, and location data
- Website usage data (pages visited, time spent on website, etc)
How We Use Your Information
We only use the information we collect:
- To process and fulfill your orders
- To communicate order confirmation or requests for support
- To improve the website and improve your customer experience
- To send promotional offers (but only if you have consented to receive them)
- To help us to prevent fraud and maintain the security of the website
We will never sell, rent, or trade your personal data or information to third parties for their marketing use without your permission.
Cookies and Tracking Technology
We use cookies on our website to improve the functionality of our website as well as to analyze user behavior on our website. Cookies allow us to:
- Remember your preferences
- Track activities in the shopping cart and during checkout
- Measure performance and improving our marketing
Although we use cookies to enhance the experience on our site and park usage data, you can disable cookies directly in your browser but note that some features may not function as a result.
Data Security
We take your personal information very seriously, and when part of a transaction, you use a secure, industry-standard SSL-encrypted connection and servers to protect your personal data. Your payment processed data is securely handled through a trusted, professional payment processor.
We continuously monitor and update our security measures to protect against unauthorized access, alteration, or misuse.
5. Data Retention
We keep your personal information only for as long as we need it to carry out:
- Fulfillment of your orders
- Customer support
- Legal and tax compliance
You can request for us to delete your data by contacting us at [
[email protected]].
Your Rights
You have the right to:
- Access the information we hold about you
- Request corrections or changes
- Withdraw consent for marketing emails
- Request for your personal data to be deleted
If you would like to exercise any of your rights please email us at [
[email protected]].
Third Parties
We may utilize third-party services like analytics, payment processors, or shipping companies. These third-party providers collect, use, and disclose information to the extent required for their service.
Examples include:
- Google Analytics - for analyzing site traffic
- Stripe / PayPal - for secure payment processing
- Couriers - for delivering your order
Each of these third-party providers has a separate privacy policy, we recommend you review them.
Email Marketing
If you subscribe to our newsletter, you may receive the odd promotional messaging via email about new products or specials. You can opt out anytime by clicking “Unsubscribe” in email or by contacting us directly.
Children's Privacy
Our site and services are not intended for children under 13 years old. We do not knowingly collect personal information from minors.
If you believe your child has provided personal information, please contact us so we can delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
